Multitenant cloudbased saas or onpremise implementation. Reporting one of the key benefits of help desk automation is the ability to analyze tickets by a variety of attributes, including status, priority, type, tag. Within the saas subscription all fees for support, technical maintenance and hosting are. The platform supports change and release management, assists users with managing workflows, and is equipped with asset management tools that register and track all configuration items. We are described as an established vendor on a fast growth trajectory towards the.
Watch our short interview with jeroen boks, cio of topdesk, to find. Compare the best service desk software for cloud of 2020 for your business. Youre looking to deliver excellent service from day one and topdesk is here to help. Oct 24, 2018 topdesk is one of the fastestgrowing service management providers worldwide, and have been a customer of leaseweb since 2007. Offered onpremises or as saas, topdesks itilaligned solution optimises.
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box. With more and more topdesk customers moving to saas, direct database access is no longer possible for security reasons. Topdesk offers training via documentation, live online, webinars, and in person sessions. From compact disk to continuous deployment topdesk. Topdesk delivers one integrated service platform for it, fm, hr and other service departments with a build self service portal, asset management, reporting and integration platform see also our topdesk marketplace for selection of connectors. Topdesk has an inhouse saas team that deal with all saas queries. Topdesk tech blog technical blog by topdesk developers. The licensing structure is based on the number of end users that the customer wishes to support with the software. Support ask us anything, were here to help topdesk. Topdesk is a ticket system that has very basic functionality. A rich api to integrate topdesk with your other mostloved tools. Topdesk named in top 5 global itsm and esm vendors topdesk. Topdesk is actively developing its product which is awesome. Data from snow license manager is imported in topdesk s asset management to have one single source of truth.
Our people have been helping organizations around the globe improve their service delivery since 1993. How topdesk scaled up their saas solution case study. The license bracket is based on the number of end users supported and an unlimited amount of users of the system. In 2007, topdesk introduced a softwareasa service saas solution alongside their regular onpremises solutions. Compatibility with this window management software. Topdesk cloudbased software helps companies offer better services to their customers. Compare real user opinions on the pros and cons to. We believe that saas is the future of software and many of customers have taken the step and started using topdesk saas. It does not really support our businessprocess, it is. Youll give agents time to spare, and customers a reason to be happy. With topdesk s itsm software, its easy to build a knowledge base for smarter colleagues and end users. Tools4ever identity management and topdesk itsm software collaboration. Phone support availability, 9 to 5 uk time, monday to friday. Since this blog is about tips and tricks, i thought i would share 5 more practical things you can think about when designing and customizing your selfservice portal.
Topdesk is customer service software, and includes features such as approval workflow, audit trail, change calendar, change planning, compliance management, prioritization, release management, task management, and training management. Canada notes concept on kanban board notifications in topdesk optimize knowledge item card for the self service portal mobile view partial incidents support in call. With regards to onpremise pricing, annual maintenance is 15% of the oneoff value per annum. Topdesk is easy to use and easy to get other teams up and running using it.
Itsm software put a smile in your it support topdesk. This certificate is the result of yearly audits by an independent auditor. Mar 25, 2016 top 5 features to look while selecting saas help desk software megha jadhav march 25, 2016 saas help desk solutions can help small and midsized companies manage, track and respond to all the customer inquiries from multiplechannels like online forums, phone, social media and email. Endofcontract data extraction, we offer a default and easy way to retrieve data from our software. Bramble hub topdesk topdesk enterprise digital marketplace. Connect topdesk with monitoring tools for just 3,000 per year and improve uptime popular integrations include scom, prtg, nagios, solarwinds, azure, aws. Pricing structure, topdesk offer a saas and an onpremise solution. Topdesk is cloudbased computeraided facility management cafm and itsm solution designed to help small and midsize businesses manage a facilities work orders, maintenance schedules, assets and onsite guest visits. Oct 24, 2019 alternatives to topdesk for mac, windows, linux, bsd, software as a service saas and more. Knowing which software is available and in use across the entire network helps you to optimize your licenses and proactively reduce costs. As well as providing new benefits to its customers, the saas solution opened up a. It helps us to manage the tickets and chats of our clients with the company.
See who you know at topdesk, leverage your professional network, and get hired. It offers so many functionalities and is still easy to learn. Event management for topdesk be the first to rate this. The software is supported by consultants who not only understand their own business. When evaluating solutions, buyers should look for prebuilt. Outofthebox solution with help from experts to get the most out of your topdesk. Trustmaps are twodimensional charts that compare products based. Weve got your back with topdesk service management software and experts. On this page you can find all the uptodate information on uptime, updates, security, certifications, encryption, privacy, scalability, hosting locations, access, data centers, exit strategy, responsible disclosure, and more. Snow software asset management topdesk marketplace.
Topdesk is a netherlands software company that was founded in 1993, and offers a. We have 600 service management specialists in 10 countries. The software has evolved from a business who live and breathe service and understand customer requirements. Always uptodate software thanks to saas and continuous deployment.
With regards to system requirements, topdesk is available as windows, mac, linux, and saas software. Topdesk download, develop and publish free open source software. A complete list of it service management itsm software. With easytouse help desk software and over 20 years experience our software helps you manage incidents. Topdesk named in top 5 global itsm and esm vendors. The science of software costpricing may not be easy to understand. Log into your topdesk 5 services securely without ever having to remember passwords on both your computer and mobile with saaspass instant login proximity, scan barcode, ondevice login and remote login. Customers who have a strong need to create various reports on topdesk data, but have moved or plan to move topdesk saas cannot access the database directly. It financial management 0,63 23, 5 % 0,51 total market 39,20 5, 5 % 37,15 numbers include software licenses, maintenance and saas revenue.
Compare real user opinions on the pros and cons to make more informed decisions. Topdesk provides an asset management feature that displays the list of all inhouse assets and asset description. Topdesks itsm software brings your it services together in one place, so its easy to share knowledge, answer questions and solve problems. Top 5 features to look while selecting saas help desk software. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business to the point were they feel part of your business. It helps us to log incidents and changes and establish the cmdb. Apr 23, 20 topdesk offer a saas and an onpremise solution. On saas, you will always have the most secure version of topdesk, running on the most secure infrastructure. On this page you can find all the uptodate information on uptime, updates, security, certifications, encryption, privacy, scalability, hosting locations, access.
Managing tasks, getting things done and trusting your lists are a big part of why i like this. Topdesk includes business hours support, 247 live support, and online support. Share your teams knowledge, so first line agents can answer tougher questions more quickly. Data from snow license manager is imported in topdesk s. Seriously, we geek out on solving things, so please ask us anything.
In 2007, topdesk introduced a software asa service saas solution alongside their regular onpremises solutions. As the support agents who use topdesk every day, we know the software inside and out. Saas informationen topdesk software and consultancy. Topdesk is named as one of the best 5 itsm and esm vendors worldwide by analyst firm research in action. Topdesk is a developer and supplier of service management software from delft, netherlands. Sao paulo, brazil 20, orlando, us 2015, richmond hill, canada 2015, manchester, uk 2015, oslo, norway 2017 and charleroi. The combination of services and saas provides improved flexibility and scalability, and it allows continuous and incremental release software. Our technical specialists are just a click or phone call away. This list contains a total of 20 apps similar to topdesk. Topdesk 5 multi factor authentication mfa single sign on sso saml. If you seek to understand software pricing model, get in touch with itqlick experts.
Servicenow, jira service desk, topdesk, autotask psa, bmc helix itsm remedy, ivanti service manager, bmc footprints, and manageengine servicedesk plus. About topdesk topdesk is a netherlands software company that was founded in 1993, and offers a software title called topdesk. Alternatives to topdesk for mac, windows, linux, bsd, software as a service saas and more. Secure access to topdesk 5 with saaspass multifactor authentication mfa and secure single signon sso and integrate it with saml in no time and with no coding. We care about your success, and its reflected in our customer satisfaction ratings.
With easytouse help desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. As well as providing new benefits to its customers, the saas solution opened up a world of new opportunities for the company as it would enable the company to expand globally. We have 600 service management specialists in 10 countries to help you make your services excellent. When comparing topdesk to their competitors, on a scale between 1 to 10 topdesk is rated 10, which is much higher than the average help desk software cost. The domain is the key to this software reuse, with each system only providing a variation on the domainspecific implementation. Select the modules you need and easily expand as your business grows saas or on premise unlimited number of assets. Topdesk is helpdesk software for your organization is way easier to use and. Some alternative products to topdesk include canfigure, virima, and manageengine servicedesk plus. Know what you want your selfservice portal to do for your customers before you start building it. About topdesk better support, happy customers topdesk.
Reporting one of the key benefits of help desk automation is the ability to analyze tickets by a variety of attributes, including status, priority, type, tag, resolution time, organization, group or assignee. Make your end users more selfreliant thanks to the selfservice portal. Zendesk support is the leading help desk software built for better customer relationships. Topdesk itsm is it service management software that automates itsm processes and provides users with a complete set of itsm tools and functionalities. Mar 05, 2018 find out how to best utilise topdesk s api and integrations to enhance your service delivery further, from a nontechnical perspective.
Topdesk 5 multi factor authentication mfa single sign on. Access to our inhouse support team through phone, email and portal. Topdesk is available as windows, mac, linux, and saas software. List of top it service management itsm software 2020. A complete list of it service management itsm software is available here. This gives us visibility into the types of problems our customers face and allows our. The new reporting api solves this by letting them fetch all relevant data from topdesk saas instances into their business intelligence tool.